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CUSTOMER CARE

We know that you and your furbaby will be obsessed with our products. It’s also very important to us that you are happy with your Fluffa & Co. purchase. If the sizing is not working out or if you’re not completely satisfied, or simply just change your mind, you can return your nonperishable merchandise within 14 days. You can return any products, in unused and in re-saleable condition. Please provide proof of purchase and, if possible, keep the packaging. If your merchandise is found to be dirty, stained, damaged, we may refuse to refund or exchange your items, or offer an even exchange only. As for perishable treats, if your furbaby doesn’t enjoy the taste, we will offer store credit toward merchandise. Simply drop us an email heyfluffa@fluffaandco.com or send us a message via Facebook Messenger.

PRIVACY POLICY

This privacy policy ("policy") will help you understand how Fluffla & Co. ("us", "we", "our") uses and protects the data you provide to us when you visit and use www.fluffaandco.com ("website", "service").

We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

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What User Data We Collect

When you visit the website, we may collect the following data:

Your IP address

Your contact information and email address

Other information such as interests and preferences

Data profile regarding your online behavior on our website

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Why We Collect Your Data

We are collecting your data for several reasons:

To better understand your needs

To improve our services and products

To send you promotional emails containing the information we think you will find interesting

To contact you to fill out surveys and participate in other types of market research

To customize our website according to your online behavior and personal preferences

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Safeguarding and Securing the Data

Fluffa & Co. is committed to securing your data and keeping it confidential. Fluffa & Co.has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

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Our Cookie Policy

Once you agree to allow our website to use cookies, you also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.If you want to disable cookies, you can do it by accessing the settings of your internet browser. (Provide links for cookie settings for major internet browsers).

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Links to Other Websites

Our website may contain links that lead to other websites. If you click on these links Fluffa & Co. is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.

Fluffa & Co. will not lease, sell or distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.

PAYMENT METHODS

AMEX, VISA, Master, Discover, Venmo, PayPal

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